HELP CENTRE
Contact usFAQs
Your questions answered on ordering, delivery, maintenance, and much more.
PRODUCT SUPPORT
What size frame do I need?
Check out our Fitting page where there is a step by step guide to get the right fit. You can also submit your measurements here.
We can estimate your frame size based on your height. Or, with measurements from your present bike, we can size you more precisely. This will include our recommendation of bars, stem and headset spacers. Head to our step by step guide or we will email you instructions.
What are your lead times on new orders?
Many groupsets are in stock, meaning a bike can be assembled in 2-3 weeks. All framesets listed as in stock are available immediately. Use the size filter to view what's available in your size. Or tell us what you're interested in and we'll give you an honest lead time.
Do you manufacture frames or wheels for rim brakes?
No, only disc brake bikes and track bikes (no brakes) are available.
Can I test ride a Handsling bike?
Yes, you can arrange a test ride at our Hampshire workshop. Please email sales@handslingbikes.com to book an appointment.
PLACING AN ORDER
Do your prices include tax?
If you are in the United Kingdom, prices include UK VAT. If you are viewing prices in another currency, UK VAT has been removed. However, you will be liable for any taxes or import duty in your country.
What form of payment do you accept?
Credit Card, Apple Pay and Cycle to Work schemes
Do you offer financing?
We don't currently offer financing. We are working on this and aim to add a finance option soon.
Do you offer Cycle to Work schemes?
Handsling bikes are available via Green Commute Initiative, Cyclescheme, Cycle Solutions and My Benefit World. More information can be found here
COLLECTION & DELIVERY
Does my bike come fully assembled when shipped
The wheels and seat post are removed and will have to be inserted prior to riding.
Why is my order not ready for collection / delivery yet?
We are sorry for the delay to your order. Please email sales@handslingbikes.com and we will look into the matter.
Can I pick up my bike from the workshop?
Yes, collection from the workshop is possible. Please contact us to arrange a collection date and time.
What are your workshop opening hours?
The workshop is open weekdays from 9am-5pm. We occasionally open on Saturdays by appointment only.
What are the parking options available at the Handsling workshop?
Parking is available opposite the workshop entrance and elsewhere on the Oakhanger Farm Business Park site.
MAINTENANCE & REPAIRS
How often does my bike need servicing?
Handsling recommends a service check after three months and minor services every 12 months thereafter, depending on useage.
Do you offer bike servicing?
Head to the Bike Servicing page to see our servicing packages.
Contact us
Please do not hesitate to contact us for advice on bikes, frames, or other products.
New Customers
For pre-sale queries or advice, please email or call:
Telephone: 01420 612075
Existing Customers
For queries about orders, fitting and technical advice, please email:
customersupport@handslingbikes.com
This email is for existing customers only.
Marketing and PR
For marketing, PR and sponsorship enquiries, please contact:
Address
Customers are welcome to make an appointment to come and view or test ride the bikes at our workshop.
Handsling Ltd
Unit 6,
Oakhanger Business Park
Oakhanger
Hampshire
GU35 9JA